FAQ

about-faq

What is PaintApp?

PaintApp is an interactive Mobile Application Platform that provides home painting works, through its large base of rope access trained painters.

What is PaintApp for Customers?

PaintApp an interactive Mobile Platform that provides Professional Home Painting works.

Where can I Download the PaintApp from?

From Google Play Store

How do I find the PaintApp in the google play store?

Search “PaintApp for Home Painting” and look for PaintApp logo and caption

How do I start?

Download the app,
Select Request a Quote
Share your building location with basic requirements and you are done!

What are the types of Quotations?

After sending the request, you would get a draft quote.
On receipt of draft quote, if you are convinced and express you interest, we shall send you the final quote.

What is a difference between draft quotation and final quotation?

Draft quotation is given based on the customer’s inputs and without site survey.
Final quotation is given based on the site survey and after taking into account all client requirements.

What is the time taken between draft and final quotations?

Draft quotation you will receive it in 15 minutes.
Final quotation you will receive it within 6 hours from expression of interest.

What if we do not express interest?

Simple, you will not get the final quotation as you have not expressed interest to move further.

What if our requirements change after getting the final quotation?

You can text your new requirements; you will get another final quotation with revised requirements. These revisions will continue, till you firm up and place your order.

What if after getting final quotations, we do not like to take-up your services?

No problem it’s non-obligatory.

What if after getting final quotations, we do not want to take-up your services immediately but would like to defer it for some time?

Yes you can do so and whenever you want to take-up you can text us and we can initiate as long as it within the proposal validity period otherwise you have to send a fresh request.

What are fixed price contracts?

Fixed price or lump-sum contracts means the total value of the contract are fixed till completion of the contract. PaintApp operates these types of contract and ensures no bargains, no change in scope and specifications after commencing the work, Therefore customer’s interest are protected.

What are Re-measurable Contracts?

These are contracts in which both the parties does not know the actual value, till the work is completed. The actual value of the work done is quantified and certified after completion of works.

What would PaintApp recommend? Fixed Price or Re-measurable Contracts?

Fixed price or lump-sum contracts means the total value of the contract are fixed till completion of the contract. PaintApp operates these types of contract and ensures no bargains, no change in scope and specifications after commencing the work, Therefore customer’s interest are protected.

How can I choose the painting color?

You can pick-up from the color pallet available in the app.

Can we change the chosen color during painting?

No, however we allow a reselection of color, if the same is effected within 2 days of selection of the first color.

How do we manage the project through an app?

At the end of each process of each elevation, the project manager uploads the photograph of completed elevations; you can mark your comments on the photographs or interact with the PM to take corrective actions. The PM will initiate corrective actions and again upload a new photograph, hope you will be convinced.

How do we get support?

At site support will be provided by PM, and app support for backend support.

Can we get process and progress updates?

Yes you will get in the app.

How do we review your services?

You can review us in the app itself

How do I make the progressive payments?

At site support will be provided by PM, and app support for backend support.

How can we get documents like invoices, receipts etc?

All documents like proposal, invoices and warranty certificates will be available in the app itself.

How do I claim warranty?

Give us a request in the app, we shall attend the problem and solve it.

What is a Rope Access System?

Rope access is a form of work positioning, initially developed from techniques used in climbing and caving, which applies practical rope work to allow workers to access difficult-to-reach locations safely, without the use of scaffolding, cradles or an aerial work platform.

What is Disturbance free Painting?

Enjoy disturbance free painting as we never block the worksite with scaffolds etc, this means vehicles can maneuver and children can play around the periphery.

What if I place the order and cancel?

No you cannot do this and you become fully liable.

How do I get the after sales services?

Give us a request in the app, we shall attend the problem and solve it.

Call +91 94 88 02 02 02
or click the button to get your PaintApp now.

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